A digital representation of a 404 error with a screen displaying the number '404' surrounded by red triangular warning signs with exclamation marks. The background is a smooth, glossy teal surface, creating a modern, tech-related visual theme.
A digital representation of a 404 error with a screen displaying the number '404' surrounded by red triangular warning signs with exclamation marks. The background is a smooth, glossy teal surface, creating a modern, tech-related visual theme.

Predictive customer insights

Predictive Alerts

Proactively identifies customer dissatisfaction through predictive service alerts.

A silhouetted smartphone displays the Amazon Q logo against a blurred blue background with text. The logo is hexagonal with a stylized 'Q' in purple. The background text refers to a generative AI-powered assistant.
A silhouetted smartphone displays the Amazon Q logo against a blurred blue background with text. The logo is hexagonal with a stylized 'Q' in purple. The background text refers to a generative AI-powered assistant.
Customer Interaction Analysis

Detects subtle language patterns and tone shifts effectively.

A car dashboard with a tachometer displaying RPM levels and warning lights illuminated, including oil and engine warnings. A digital screen shows the car in a parking mode with an open door and details like fuel range and comfort mode.
A car dashboard with a tachometer displaying RPM levels and warning lights illuminated, including oil and engine warnings. A digital screen shows the car in a parking mode with an open door and details like fuel range and comfort mode.
Generative System

Explains interactions warranting follow-up with clear inferences.

A computer screen displaying a webpage titled 'ChatGPT Prompts' with a price tag, user avatar, and a star rating of five stars based on 33 reviews. The page includes some text in Italian, indicating user purchase and score.
A computer screen displaying a webpage titled 'ChatGPT Prompts' with a price tag, user avatar, and a star rating of five stars based on 33 reviews. The page includes some text in Italian, indicating user purchase and score.
A smartphone screen displays multiple app icons, including Netflix, Instagram, Home, and Invoicing. The email app shows a notification bubble with 6,753 unread messages, and there is a red notification dot on the Netflix app.
A smartphone screen displays multiple app icons, including Netflix, Instagram, Home, and Invoicing. The email app shows a notification bubble with 6,753 unread messages, and there is a red notification dot on the Netflix app.
Personalized Service

Mitigates escalation by generating tailored service alerts promptly.

Behavioral Insights

Analyzes behavioral changes to enhance customer satisfaction proactively.

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Proactive Customer Care Solutions

At Servintel, we utilize predictive systems to detect customer dissatisfaction early, ensuring personalized service alerts for effective resolution and improved satisfaction.

A hand is reaching towards a shiny, metallic desk bell set on a counter. The background is blurred, indicating a busy environment, likely in a reception or service area.
A hand is reaching towards a shiny, metallic desk bell set on a counter. The background is blurred, indicating a busy environment, likely in a reception or service area.
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A hand is holding a smartphone displaying a financial application. The screen shows a chart with a growth prediction in percentage, and sections labeled Personal, Retirement, and Custodial. The chart predicts cash invested and saved over a period of time, with specific dollar values provided for future growth.
A hand is holding a smartphone displaying a financial application. The screen shows a chart with a growth prediction in percentage, and sections labeled Personal, Retirement, and Custodial. The chart predicts cash invested and saved over a period of time, with specific dollar values provided for future growth.
A smartphone displays a news alert about COVID-19, with a headline urging people to protect themselves from the virus. The screen shows a group of people wearing masks, emphasizing health precautions. In the background, a world map highlights countries impacted by COVID-19 in red, and text from a report or article is partially visible.
A smartphone displays a news alert about COVID-19, with a headline urging people to protect themselves from the virus. The screen shows a group of people wearing masks, emphasizing health precautions. In the background, a world map highlights countries impacted by COVID-19 in red, and text from a report or article is partially visible.

About Servintel

We analyze chat, voice, and feedback data to understand customer interactions, paving the way for enhanced service quality and proactive engagement strategies.